Each email service has its own quirks in how the account has to be set up in Outlook 2019 (or any mail program) to properly send and receive. Outlook 2019 can automatically detect the settings in many cases, but it can’t always detect every service correctly.

TalkTalk's customers woke up this morning to find the UK broadband provider's email service was still fast asleep. The Brit telco celebrated its terrible customer service scores in Ofcom's annual survey by removing the ability of customers to complain about it by email this morning. ORIGINAL STORY: TalkTalk is an internet and email provider that is harnessed across the UK. However, this morning the service has been experiencing problems with its email arm, with a swathe of. In the summer I set up my primary email to be my the My BT login email, replacing the original lineone.net email I had used. However, the first time I tried to login after Halo was announced, could be coincidental?, it didn't work and my login reverted to my previous lineone.net email. Started out with LineOne.net, then joined screaming.net for their pioneering free dial-up (free during evenings and weekends - total hell at first!) for no extra fee on top of the line rental, then moved to ntlworld some time after World Online took over screaming.net as the package became poor value. Then went back to World Online for ADSL. It should not be possible to confuse @tiscali.co.uk with @lineone.net but it is happening; the IMAP mail servers for both accounts are imap.tiscali.co.uk incoming and smtp.tiscali.co.uk outgoing, so the only difference between the accounts is the part after @ in the two email addresses. TalkTalk whose mail servers carry these email accounts were unable to help as this appears to be specifically an Outlook 2016 issue.

If Outlook 2019 wasn’t able to successfully send a test message, you need to do some troubleshooting. Don’t panic, though. It’s not that difficult. If you get stuck, you can always call your ISP’s tech support line and get help.

If you’re using a web-based email provider, it might not work with Outlook. Some services have workarounds that you can follow to make them work in Outlook; check the tech support section at the website where you get your web-based mail to see whether there is anything you can do.

To troubleshoot mail problems, make sure you have the following information handy. If you don’t have it, contact your ISP. It might also be available on the ISP’s website.

• Your email address and password: You probably have this already from your earlier attempt.
• The incoming and outgoing mail server addresses: They both might be the same.

  If you’re using a web-based email provider, it might not work with Outlook. Some services have workarounds that you can follow to make them work in Outlook; check the tech support section at the website where you get your web-based mail to see whether there is anything you can do.

  The incoming and outgoing mail server port numbers. (Don’t worry about what a port is. It’s not important for end-users to understand ports. Just get the numbers.)

• Information about what encryption method should be used, if any.
• Information about whether your incoming mail server requires logon using Secure Password Authentication (SPA) or not. (Again, don’t worry about what this is; just get a yes or no answer on it.)
• Information about whether your outgoing mail server requires authentication: And if so, whether the outgoing server requires a different username and password than your regular one.

Lineone.net Email Problems

Armed with all that information, do the following to troubleshoot mail setup in Outlook 2019:

Lineone Net Email Problems Sending

1. Choose File → Account Settings → Account Settings.

   The Account Options dialog box opens.

2. Click the email account you want to troubleshoot and then click Repair.

   The same Outlook dialog box appears.

3. Click Advanced Options. Doing so causes a check box to appear.
4. Click to mark the Let Me Repair My Account Manually check box.
5. Click Repair. An Account Settings dialog box opens.
6. Check all the information in the dialog box to make sure that it matches the information you have about your mail account.
   • Account type: Outlook chose this automatically for you when you set up the account initially. It appears in the heading at the top of the dialog box; here it’s IMAP, for example.
   • User name: Your email address.
   • Password: Your account password.
   • Server: This is that mail server address mentioned earlier. You get this from your Internet service provider (ISP). There may be separate mail server addresses for incoming and outgoing email.
   • Port: This number also comes from your ISP.
   • Encryption method: This information also comes from your ISP.
   • Require logon using Secure Password Authentication (SPA): Your ISP will tell you whether you need to mark this check box.

     You can’t change the account type. If it’s wrong, you will need to delete that account from Outlook and set it up again, as if it were a new account. Then when setting it up anew, click Advanced Options and then mark the Let Me Set Up My Account Manually check box. Doing so opens an extra setup screen on which you can change the account type.

7. Click Outgoing Mail.

   The incoming mail settings are hidden, and the outgoing ones appear.

8. Check all the information in the dialog box to make sure that it matches the information you have about your mail account.
   • Server: This is the outgoing mail server address. You get this from your Internet service provider (ISP).
   • Port: This number comes from your ISP.
   • Encryption method: This information also comes from your ISP.
   • Server timeouts: The default is 1 minute. If you get server timeout messages when you try to check your email in Outlook because your mail server is really slow to respond, you can increase this value.
   • Require logon using Secure Password Authentication (SPA): Your ISP will tell you whether or not you need to mark this check box.
   • My Outgoing (SMTP) Server Requires Authentication: Your ISP will tell you what setting to use.
9. Click Repair.

   Outlook tests the new settings and tries to send a test email message. If you see the message Account Successfully Repaired, you’re good to go.

   If not, contact your email service provider’s tech support and find out what setting you need to change to make it work.